When fraud departments don’t really help

By | November 5, 2014

We have three email addresses here; one for Hubbie’s business, one for all things autismmumma and one for family. It means that I can see what needs actioning quicker, especially if it’s work.

I lose count of the spam emails we get sent each week, purportating from banks we don’t even bank with, saying we need to reconfirm details or those very obvious money laundering scams, it’s all “delete, delete, delete”.

Recently I upgraded my phone and rather than “music magpie” the old one or wherever, we decided to allocate it to T. His little 1stfone has been a great help over the last year or so but he couldn’t add in friends’ details or text me, for example to say the school coach was stuck in traffic. It was time for a change.

I ordered a PAYG sim in my name, on my mobile provider’s website and soon it came. All ready to be set up in time for his birthday, having deleted anything he wouldn’t want, like my masses of music and apps. We all use the same iCloud so I would instantly know if any was downloaded that shouldn’t be. I trust T, he’s a mature head on young shoulders and very aware of what’s right and wrong.

The PAYG bundle is £10 a month and for that you get unlimited texts, a quite large amount of minutes and not so much data usage, which is fine.

Then the fun started. Putting £10 on the darn thing. When I phoned up to do this and after passing their security and establishing it was “me”, it couldn’t be authorised. So I ended up taking the PAYG card into a newsagent to top up.

Unbeknown to me, my bank decided that my mobile provider is a “high risk” and because I was trying to top up a PAYG, they blocked my card (naturally not letting me know!) and I’ve had to spend half an hour getting really quite cross with the fraud department.

What has annoyed me about all this is that if I’d brought a sim from Argos or wherever and then just topped it up in a shop, it would be one of those phones with no owner, untraceable, but because I thought I was doing it the right way, it backfired.

I suppose I should be grateful that they’re on the ball but with a sim registered to me, for £10? Really?

And then they end the conversation with “thank you for calling xxxxxxx fraud department, is there anything else we can help you with today?”….cue internal rage moment…again.

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